Privacy Policy

This Privacy Policy describes the information practices of Heavenly Pizza, LLC and, as applicable, each of their affiliates, subsidiaries, parents, and other related entities (collectively, “Heavenly Pizza” and referred to herein as “we”, “us”, or “our”, as applicable). Please take a moment to read through this Privacy Policy so you understand how Heavenly Pizza collects, uses, stores, and shares the information it collects from you, and your choices regarding our collection and use of such information.

This Privacy Policy applies to this website located at http://heavenlypizzafranchise.com, and any other online and mobile websites, blogs, social media pages, and mobile applications operated by Heavenly Pizza™ on behalf of itself and its franchisees (the “Sites”). The terms of this Privacy Policy apply to all users of the Sites, and are subject in all respects to the provisions of our Terms of Use located at Corporate Home, 7584 Eagle Drive, Findlay, OH 45840.

POLICY CHANGES

Heavenly Pizza reserves the right to change this Privacy Policy and the Sites at any time, in our sole discretion, with or without notice to you. Please review this Privacy Policy periodically. Your continued use of the Sites and/or provision of your information thereafter constitute your acceptance of such changes.

TYPES OF INFORMATION COLLECTED

We collect information on consumers from various sources, including (i) information that you directly provide via the Sites, electronic mail, and/or social media, (ii) information automatically collected from all users of our Sites through cookies or other similar methods; and (iii) information obtained from other third-party sources, such as social networks (when you either reference Heavenly Pizza or grant permission for us to access your data on one or more of these services), partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities, and publicly available sources.

Some of the information we collect is personally identifiable information that either identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). This may include:

• Name, address, telephone numbers, e-mail addresses, and other contact information;
• Account username, passwords, and other information that we require to authenticate and securely provide account access;
• Credit/debit card information, gift card information, payment method, postal code, billing address and other information necessary to process your payment;
• Product selections, customizations, payment information, contact information, and other order-related data necessary to process your order;
• Geo-location device information, whether through latitude/longitude coordinates or derived from an IP address or other data that provides a city or postal code location for us to provide you with location-specific information;
• Cookies, clear GIFs, and other behavior-based tools that collect data on your views and engagement with our features, emails/advertisements, Sites, and products (including the date and time the services are viewed and/or used, the internet address of the website from which you linked directly to the Sites);
• Operating system and browser used on your device, your internet service provider, regional and language settings, IP address, MAC address, device advertising ID, and other unique identifying information broadcast from your device when visiting our website. This allows us to remember your preferences, identify unique visitors to our Sites, and helps us understand how users interact with us on their devices;
• Geo-location device information, whether through latitude/longitude coordinates or derived from an IP address or other data that provides a city or postal code location in order for us to provide you region-specific menu options and to direct you to the nearest location;
• Contents of feedback, comment cards, customer support requests, social media posts and interactions, and other messages you send to us;
• Contact information, education history, employment record, and other financial information (for job applicants and franchise applicants only); and
• Information provided in connection with any co-branded promotion, sweepstakes, or contests we may conduct on our own or with another company

USING INFORMATION

We use Personal Information for legitimate business purposes, which include processing your orders and sending related communications, providing services and support to users, administering user accounts, responding to customer feedback, questions, and comments, maintaining and protecting the security and integrity of our systems, improving our Sites, advertisements, products, and services, sending marketing communications/promotional offers and serving you digital advertisements tailored to your interests (with your consent only), identifying you when you visit our Sites or locations; conduct analytics and other internal administrative purposes, and any other lawful purposes.

Our Sites use “cookies” and other tracking technologies, such as web beacons, to automatically collect information (including Personal Information) on all users. Cookies are small data files that are sent by a web server to be stored on our device’s hard drive. Cookies allow us to recognize your device when you are using the Sites, which makes your user experience online more customized and efficient. You do not need to enable cookies to visit our Sites; however, some aspects of the Sites may be difficult or impossible to use if cookies are disabled. For further information on these uses, please see the “Consumer Privacy” section below.

STORING INFORMATION

We store all information we collect, including Personal Information electronically in our computer databases. We own, maintain, and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers. However, no method of electronically transmitting or storing data is ever completely secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. If we are required by law to inform you of a breach of your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

SHARING INFORMATION

Heavenly Pizza does not sell personal information to third parties. However, in addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

• Service Providers. We share your information with service providers. Among other things, service providers help us to administer our Site, conduct surveys, provide technical support, fulfill orders, and process payments.
• Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
• Public. Some of our Sites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
• Partner Promotion. We may partner with third parties to offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter any promotion that is sponsored by a third party partner, the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
• Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
• Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

LINKS TO OTHER WEBSITES

Our Sites may contain links to other third-party websites not owned, operated, maintained by, or related to Heavenly Pizza (“Third-Party Sites”). Any such hyperlinks are to be accessed at the user’s own risk. We are not responsible for the content, privacy practices, data collection, policies, or any other aspect of a Third-Party Site, even if our Sites contain a link to such site. This Privacy Policy does not apply to Third Party Sites, and we encourage you to independently read and understand each Third-Party Site’s own privacy policies. The presence of a link to a Third-Party Site does not necessarily indicate that such Third-Party Site is sponsored by or affiliated with Heavenly Pizza in any way.

CONSUMER PRIVACY

Cookies: Web browser applications (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) typically have features that prevent cookies from being sent or notify you when they are sent. You will need to update your browser’s cookie settings in accordance with your preferences. Your ability to limit cookies is subject to your browser settings and limitations. If you use multiple browsers on your device, you will need to update each browser’s settings separately. We will respond to “Do Not Track” signals, Global Privacy Controls, or other similar mechanisms where required by applicable law.

If you are using a mobile device, you can reset your device settings to limit the use of information collected about you, including your location data. This is typically done by disabling your location settings/permissions. Please contact Apple Support or Google for Android (as applicable) for more information on how to do this on your device.

Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on certain aspects of the Sites. We use the information provided by Google Analytics to improve our Sites and services. For more information regarding how Google collects, uses, and shares your information, please visit http://www.google.com/policies/privacy/partners/. Google provides users choices on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no information is being sent to Google Analytics.

Advertising: The Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes by third parties that participate in the program. To opt out of having your online behavior collected for advertising purposes, please visit YourAdChoices at http://www.aboutads.info/choices/. Choices you make are both browser and device specific.

Some services also offer their own opt-out choices for the use of cookies for analytic services, interest-based advertising, and other advertising-related services. You are encouraged to learn more about these tools if you wish to limit the use of cookies and other related services. Heavenly Pizza is not responsible for the accuracy, effectiveness, or compliance with, any third party opt-out tools and does not necessarily endorse these tools or represent that they will be suitable for your needs.

Communications: If you do not wish to receive promotional communications from us, you can opt out at any time by following the unsubscribe instructions provided in those communications, or by contacting us as provided in the “Contact Us” section below. Please note that Heavenly Pizza may still continue to send you non-promotional emails, such as those regarding your orders, feedback submissions, and other service-related matters.

YOUR CHOICES

Depending on applicable state law, you may be entitled to certain choices regarding your personal information. Please contact us by one of the methods listed below under “Contact Information” and we will assist you with your request as soon as possible. Depending on your request, we may require certain information from you to verify your identity and residency, prior to granting any data subject access request, including a request for access or deletion of data. This is to make sure you are properly exercising rights related to personal information belonging to you.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request: (i) a completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf; and (ii) if the Authorized Agent is a business, proof that you are registered to conduct business in the applicable state. If we do not receive both pieces of information, the request will be denied.

Please note, if you elect to exercise one of your choices listed below, you will not receive discriminatory treatment by us for exercising your privacy rights that are conferred upon you by law. You may be able to make the following choices regarding your personal information:

• Access To Your Personal Information. You may request access to your personal information by contacting us as described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you and/or provide you with a portable copy of your personal information.
• Correct Your Personal Information. You may request that we correct any of your personal information that you believe to be inaccurate by contacting us as described below.
• Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law, we will grant a request to delete information, but please note that in some situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
• Objection and Opt-Out to Certain Processing. You may object to our use or disclosure of your personal information or opt-out of our sharing of personal information by contacting us as described below. You may also use Global Privacy Control or similar browser settings in certain circumstances to opt-out.
• Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
• Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you certain services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us as described below

CHILDREN’S PRIVACY

Our Sites are directed toward and designed for use by persons aged 13 or older. Heavenly Pizza will not establish or maintain registrations for any child whom we know to be under the age of 13. We do not solicit or knowingly collect personal information from children under the age of 13. If we discover that we have received personal information from an individual who indicates that they are, or whom we otherwise have reason to believe is, under the age of 13, we will delete such information from our systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from our files by contacting us as provided in the “Contact Us” section below.

CONTACT US

If you have any questions or comments about this Privacy Policy, our data practices, or your interaction with our Sites, or, where by required or permitted by law, you would like to submit a data inquiry or request based on a right listed in this Privacy Policy, please contact us via one of the following methods:

By email: development@heavenlypizzafranchise.com

By mail: Corporate Home: 69 W Market St., Tiffin, OH 44883

By phone: 844-477-1992

MISCELLANEOUS

If a different policy is provided on a particular Site, the terms of this Policy shall control in all respects.

Last updated: July 14, 2023